DRAFT — for owner and attorney review before publishing. Not legal advice.

Refund Policy — Milo Marketing Engine

_Effective date: June 29, 2026 · Operated by Milo Marketing Engine._

_Business address: 57 Flint Creek Rd, McHenry, MS 39561 · Governing state: Mississippi._

We want you to feel good about subscribing. Here's our straightforward policy.

14-day delivery guarantee

If we fail to deliver your first content batch, you may request a **full

refund of your initial payment within 14 days** of your first purchase. This

guarantee is about our delivery — not about marketing results (we don't guarantee

leads, sales, or income).

How to request a refund

Email support@mitchandmilo.com from your account email within the eligible window, or use

the customer portal. We process approved refunds to your original payment method

via Stripe, typically within 5–10 business days.

Monthly subscriptions

• Cancel anytime from the customer portal; cancellation stops future charges

and takes effect at the end of the current billing period.

• Monthly fees for periods already delivered are non-refundable after the

14-day guarantee window, but you keep access through the period you paid for.

Annual subscriptions

• You may cancel an annual plan anytime (effective end of term).
• Refund default for early cancellation: **prorated refund of unused full months,

less the value of any "2 months free" discount already applied.**

_[Default for owner/attorney to confirm.]_

Add-ons & one-time services

One-time services (e.g., CRM cleanup, custom landing page) are **non-refundable

once work has begun**. À-la-carte add-ons follow the same delivery-guarantee

principle where applicable.

Chargebacks

Please contact us first — we'll almost always resolve it faster than a dispute.

Filing a chargeback without contacting us may result in account suspension.

How to cancel

Open the customer portal → Billing → Cancel (Stripe Customer Portal). You'll get a

confirmation email. Need help? support@mitchandmilo.com.